Privacy Policy

Source Design Ltd is a company incorporated in England and Wales under company number 06437875 whose registered office is at 2 Nettles Lane, Shrewsbury, Shropshire. SY3 8RJ, trading as Source.

This privacy policy explains how we use any personal information we collect about you when you use this website.

Topics:

  • What information do we collect about you?
  • How will we use the information about you?
  • Marketing
  • Access to information and correction
  • Cookies
  • Other websites
  • Other web services we use
  • Changes to our privacy policy
  • How to contact us

What information do we collect about you?

We collect information about you when you contact us, sign up for our e-newsletter or engage us for our services. We also collect information when you complete voluntary surveys, provide feedback and participate in competitions.

Website usage information is collected using cookies.

How will we use the information about you?

We collect information about you to process your enquiry, engage us to provide services, to manage your project and to manage your account and, if you agree, to maintain contact with you in the future to update you about the services we provide, or supply you with information which we think may be of interest to you.

Source will not share your information with third parties for marketing purposes.

Marketing

We would like to send you information about our services or other information, which we feel, would benefit, or be of interest to you. If you have consented to receive marketing you may opt out at a later date.

You have the right at any time to stop us from contacting you for marketing purposes and if you no longer wish to receive marketing information from us, you can do the following:

  • If you receive our marketing information via email through our provider, MailChimp, you can click the ‘unsubscribe’ link here or at the bottom of the email and this will automatically update our mailing list.
  • If you receive emails or telephone contact directly from us and wish to withdraw your consent to contact you, please click here and notify us.

Access to information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email Gareth Griffiths, our data protection officer dpo@source-design.co.uk or write to us at the address provided on the ‘How to contact us’ section.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

You have a right to be forgotten and may ask us to delete personal information we hold on you by contacting our data protection officer dpo@source-design.co.uk or writing to us for further guidance.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behavior information. This information is used to track visitors use of the website and to compile statistical reports on website activity.

This website does not store any information that would, on its own, allow us to identify individual users of this service without their permission. Any cookies that may be used by this website are used either solely on a per session basis or to maintain user preferences. Cookies are not shared with any third parties.

For further information visit www.aboutcookies.org or www.allaboutcookies.org

Other websites

Our website contains links to other websites such as:

  • Facebook
  • Twitter
  • LinkedIn
  • Pinterest
  • Instagram
  • Google +
  • YouTube

And this list may be expanded in the future but is should be noted that this privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Other web services we use

We use the following web services to contact our subscribers and gather statistical information on user behaviour to allow us to improve our services:

MailChimp; allows us to contact our e-mail subscribers and holds information such as first name and email address. When you sign up for this service you are allowing us to:

  • Transfer your contact information to MailChimp
  • Store your contact information in our MailChimp account
  • Send you marketing emails from our MailChimp account
  • Track interactions for email marketing and ad placement purposes

More information on MailChimp’s privacy policy can be found here: https://mailchimp.com/legal/privacy

Gmail; is our email provider with company email addresses administered by the Technical Director and Data Protection Officer using G-Suite. Email data and contents are stored in a Google data center (sic) and may also be stored on company computers under multi-layered password protection, in addition to being accessed by employees on mobile devices under Source’s BOYD (Bring Your Own Device) policy.

For ease of administration and secure deletion emails are kept in designated email folders, which store information that can identify personal details, which may include:

  • Title
  • First Name
  • Surname
  • Job Title
  • Contact address
  • Contact telephone numbers
  • Contact email addresses (including CC and BC addresses*)
  • Company website
  • Dates and times
  • Narrative/s (which may include personal details*)
  • All or parts of previous emails (email chain*)
  • Details of, or reference to 3rd parties*
  • Attachments
  • Links

**Consent for the sharing of 3rd party information with Source contained under these categories remains the responsibility of the sender, as stated in our T&Cs.

Information on Google’s data center (sic) locations can be found at:

https://www.google.com/about/datacenters/inside/locations/index.html

Information on Google’s privacy policy can be found at:

https://www.google.com/policies/privacy/

Google Analytics; allows us to gather and store statistical information about our website visitors behaviour whilst it can identify the users country and IP address it does not store any information that would, on its own, allow us to identify individual users of this service.

Information on Google analytics privacy and data security policy can be found at: https://support.google.com/analytics/answer/6004245?hl=en

Hotjar; provides us with visual data on our website’s user behaviour through heat mapping, whist it can identify the users country and IP address it does not store any information that would, on its own, allow us to identify individual users.

However, text and other data submitted to individual website forms may be visible as part of the screen capture process, therefore Source’s policy is to utilise ‘On-Page’ and other ‘Suppression’ options to ensure that text data inputs cannot be retrieved when the data is sent back to HotJar’s servers.

Information on Hotjar’s privacy policy can be found at: https://www.hotjar.com/privacy

Hubspot; is used as our database system and allows us to maintain contact information in addition to a log of any client conversations and instructions to allow us to undertake our enquirers, or clients, wishes and execute subsequent contractual obligations.

Hubspot does store information that can identify personal details to include:

  • Title
  • First Name
  • Surname
  • Job Title
  • Contact address
  • Contact telephone numbers
  • Contact email addresses
  • Company website
  • Company/business overview
  • Dates and times of conversations
  • Extracts of conversations
  • Extracts of emails
  • Emails or extracts of emails
  • Details/records of user consent/s
  • Status of an enquiry or project

Information on Hubspot’s privacy policy can be found at: https://legal.hubspot.com/privacy-policy

Changes to our privacy policy

We keep our privacy policy under regular review and we will place updates on this page. This privacy policy was updated on 12th April 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

email dpo@source-design.co.uk
or
write to us at:
Source Design Ltd
2 Nettles Lane
Shrewsbury
Shropshire
SY3 8RJ