Top five most asked techy questions
31.07.19 | Advice & Tech support
We gathered our tech guys – Gareth, Kit and Sean – together and got them to tell us the top five techy questions. The most common they get on a daily basis are:
- How do I clear my browser cache?
- How do I install an email signature?
- How do I edit my WordPress website?
- How do I see how many people visit my website with Google Analytics?
- How can I send really big files to people?
Have a read of their answers below…
1. How do I clear my browser cache?
In order to clear your browser cache, it all depends on which browser you are using. We’ve picked the most popular, but if you can’t find what you are looking for, give us a quick call:
Chrome: Go to chrome://settings/clearBrowserData and select the items you’d like to clear
Firefox: Go to History > Clear Recent History
Edge: Click the ‘Hub’ icon, click the ‘History’ icon
IE11: Go to Tools > Safety > Delete browsing history
Safari: Go to Safari > Clear History
2. How do I install an email signature?
Microsoft Outlook for Windows: Move your new signature’s folder to AppData > Roaming > Microsoft > Signatures.
Outlook: go to File > Options > Mail > Signatures and use ‘Create or modify signatures for messages’ to choose your new signature as the default (see these instructions in more detail at our support page)
Gmail: Open your signature in a web browser. Select it all and copy it. Then open Gmail, go to Settings and paste your signature into the Signature box.
Apple Mail: Open your signature in a web browser. Select it all and copy it. Then open Mail and go to Mail > Preferences > Signatures. Use the + to create a new signature and paste your signature into the Signature box.
3. How do I edit my WordPress website?
Firstly, visit your website’s home page. Then, in the URL address bar, add /wp-admin to the end of the address and visit that address. Here, you can log in to WordPress using your username/email address and password.
Once logged in, WordPress websites differ depending on how they’ve been built and what features your website has. Most websites will have Pages and Posts options. Pages are for the ‘static’ content on a website, and can be organised into a hierarchy of parents and children.
Posts are usually used for news/blog articles, and are organised by date.
Move your mouse over a page to find the Edit link. Click this to edit the page/post’s heading, text, imagery and so on. Click ‘Publish’ or ‘Update’ to save your changes.
4. How do I see how many people visit my website with Google Analytics?
If your website has been set up with Google Analytics, you can discover how many people are visiting your website, how they found it, and even what pages they’re visiting and for how long.
Go to google.com/analytics and sign in to your Google account to see this data.
Audience holds data for how many users visited the site, how long they stayed and so on. Acquisition has information on how people found your website, whether by following a link, through social media or using a search engine. Behaviour shows which page visitors went to most.
The Insights feature offers a deeper understanding of your visitor data, by presenting the
information in plain English. For example, “More visitors returned to your site in July”.
5. How can I send really big files to people?
Sometimes, files are too big to send as email attachments. There are loads of services that can be used to send bigger files:
Google Drive: If you have a Google account, go to drive.google.com to upload up to 15GB of files which you can share with others
Dropbox: You can create an account at dropbox.com to upload up to 2GB of files to share with others
WeTransfer: go to wetransfer.com to send up to 2GB of files to anyone, no account needed
MailBigFile: go to mailbigfile.com to send up to 2GB of files to anyone, no account needed
Do you have a question that our tech guys haven’t answered here? Get in touch with our team and we’ll be more than happy to help.
