Archive: October 2011


Our web department - Gareth and Kit - are taking part in Movember for the first time this year to help raise money for men's health charities - prostate and testicular cancer charities in particular.

Movember? Huh?

For the uninitiated, we have to grow a moustache over the 30 days of Movember - goatees and beards aren't allowed, it's all about cultivating a 'tache that can rival Burt Reynolds and Tom Selleck combined.

We'll be keeping this page up to date with our progress as often as we can, with timelapse photos of our Mos that might just be as scary as our Hallowe'en zombie pictures!

How to donate

Well, firstly, thanks for your support! All you need to do to donate is visit either Gareth or Kit's MoSpace page and make a donation from there. All donations are appreciated!

Day 30: A month of moustache cultivation later,  and here we are! As we type, £80 has been raised for men's health and awareness. Give our mo' growers a big hand!

Day 29: Nearly there... nearly there...

Day 28: Our fully-fledged 'staches have done all the growing they're going to do at this point. Gaz and Kit both feel like muppets, and the itching is more distracting than the office kitten...

Day 25: Gaz has decided to go with a number zero - or as I call it, 'The Gentleman Potato'.

Day 24: Yet more donations to the team - we're at £80 raised so far! Come on triple figures!

Day 23: Approaching the final stretch... and we've had a few more donations recently, woohoo!

Day 22: Kit has the lurgey, so no beautiful moustache picture update today folks.

Day 21: Back in the office for Monday. Not much change despite the weekend, it would seem. Perhaps we're all mo'ed out?

Day 20: Sunday - give us a chance to get some quality growing time in...

Day 19: Saturday - no pics today folks.

Day 18: Kit is starting to feel that he's getting a bit out-paced.

Day 17: The power of the moustache grows daily... we just keep telling ourselves it's all for a good cause!

Day 16: Past half way - now we sort the men from the boys... the strange moustache-growing man-boys...

Day 15: Mo' staches, mo' problems.

Day 14: We have reached the mid-month mark, and there is a clear leader!

Day 13: Sunday; a day of passive growing.

Day 12: Weekend, yo. Mo growing continues unabated.

Day 11: It's getting difficult to deal with all the attention from 'the ladies'.

Day 10: And stronger... but it's all for a good cause!

Day 9: The urge to get rid of these wretched things is getting stronger...

Day 8: Styling has begun... nothing much to look at right now, but by the end of the month we'll be sporting exquisite creations, no doubt.

Day 7: Back to work today, and it's probably about time we started to 'sculpt' the moustaches a bit!

Day 6: A day of rest, of course. No pic today, because it would crack your monitor.

Day 5: Saturday, and Kit happens to be helping Gaz to move house this weekend! Which explains why we look so horribly shattered in the picture.

Day 4: Gaz and Kit are in full 'sand paper' mode now.

Day 3: The shadows are drawing in...

Day 2: Let's face it, this was always going to be the dullest day for any moustache enthusiasts out there. but in time...

Day 1: The quest for the perfect 'tache begins... our intrepid Movemberers are clean-shaven and ready to go!

Kate's Thoughts on 'Customer Service'!

Having spent the formative years of my career - in fact, cut that... having only ever worked for businesses that lived and breathed by the belief that the customer is at the heart of everything you do... it always gets my goat when you run into a poor customer experience!

Thankfully, it doesn't happen often. But when it does happen; boy oh boy, are they memorable. Some can leave us reeling from the scars and more than willing to share our story!

However, rather than sharing a recent episode - a shocker think some people would call it - I thought it more important than ever to remember how to create a great customer experience. Making people smile can be the most rewarding thing, even if all you have done is the simplest thing, like made a colleague a great cup of tea.

This is a subjective view and what I think may not be same as the next - as they say, 'what is good for the goose is not always good for the gander'. However, here are a few things I have learnt along the way and strive to remember:

Listen to your customers... make them feel important... anticipate their needs... look for ways to help i.e. always look to say 'yes' or provide a solution and where possible try to give a little bit more than was expected... These things all add up to a great start, and get you on your way to making that smile!

Finally, above all else; do not be afraid to apologise if something goes wrong. After all, none of us can be right all of the time...!

I could save McDonalds millions of pounds...

I could save McDonalds millions of pounds each year... now, bear with me here.

It has been bugging me, Nick, for ages, months actually... I'm not in the business of saving greedy global corporations money but I think...

Remember to Wash Your Hands...

Good advice at the best of times, but for our client The Washroom Accessory Company, this mantra is a way of life. Their expertise in washroom fixtures has made them a leading provider of washroom fittings.


Gaz 'Does' America

I believe it was Douglas Adams who wrote "The thing about space is that it's big... really big."

Well, it's not quite on the same magnitude, but as a "filthy Limey" visiting the States, that's...

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